英文道歉信范文汇总五篇
在人们往来越来越密切的今天，用到道歉信的地方越来越多，道歉信可以帮助我们达到致歉的目的，从而增进友谊和信赖。写起道歉信来就毫无头绪？下面是小编整理的英文道歉信5篇，希望对大家有所帮助。
英文道歉信 篇1
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在政府论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的.下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对平常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
英文道歉信 篇2
Today I've come back to Hong Kong to stand before you,and account for myself,I've never escaped away from my responsibility. During the past few weeks,I've been with my mother,and my family,and love ones,to show support and care,and at the same time have their support and care for me.
I admit most of the photos being circulated on the Internet were taken by me,but these photos were very private,and have not been shown to people,and were never intended to be shown to anyone. Their photos were stolen from me illegally,and distributed without my consent.There is no doubt whoever obtained these photos had been uploading them on the Internet with maliciousand deliberate intent.
This matter has intercalated to the extend that the society as a whole has been effected by this,and in this regard,I am deeply sad in it.
I would like now to apologise to all the people for all the suffering that has been caused and the problems that have arisen from this.
I would like to apologies to all the ladies and to all their families,for any harm or hurt that they've been feeling,I'm sorry.I would like to also apologies to my mother and my father,for the pain and suffering that I cost them during these past few weeks.Most importantly,I would like to say sorry to all the people in Hong Kong,I give my apology sincerely to you all,and reservedly it be,and with my heart.I know young people in Hong Kong look up to many figures in our society,and in this regard,I had failed,I had failed as a role model.However,I wish this matter would teach everyone a lesson,to all the young people in our community,let this be a lesson for you all,this is not an example to be set for you. During my time away,I've made an important decision,I will wholeheartedly fulfill all commitments that I have to date,but after that,I've decided to step away from the Hong Kong entertainment industry,I've decided to do this to give myself an opportunity to heal myself and to search my soul.I will delicate my time to charity and community work within the next few months,I will be away from Hong Kong entertainment indefinitely,there is no time refrain.
I've be assisting to the police since the first day that the photos were published,and I will continue to assist them,after this press conf.,our obligations to help their investgation,and hope that this case can end soon,as everyone I think has the same wish.
I would like to use this opportunity to thank the police for their hard work on this case.Thank you.I believe everyone's priority now,my priority now,is to stop suffering the pain,for not letting this, we do not want to let this situation to be more out of control,we need to protect all the innocents and all the young for matters like this.In this regard,I've been instructing my lawyers to do everything possible within the law to protect all the innocent victims in this case.
I believe that the press today that been issued as we speak are what my lawyers had advised me to do.
Lastly,I would like to thank everyone for coming here today,and listening to what I have to say.I would like to also apologies once again to all the ladies and their families,my family,and to everyone in Hong Kong,and everyone in our society.I'm deeply in sad by this,and I apologies to everyone that had to go through this.I would like to also thank you for giving me this opportunity to say what I wanna to say all along in my heart.I hope after today,I can have your forgiveness.With regard to this case,with everything,everything that had happened,I'm deeply sorry.
I hope you all would accept my apology,and give me a chance.Thank you.
翻译：
今天我回到香港站在你们面前,对于我所做行为作解释,我从来没有逃避我的责任,整个事件非常的难过,我很抱歉,大家必须不得不经历这一切,我也想谢谢你们给我这个机会,来吐尽心中藏着的话.
我希望今天之后,能够得到你们的宽恕,在这个事件以及这个事件所引发的一切,我真的非常的道歉.我希望你们所有人都接受我的道歉.
在过去的几周,我和我的母亲,和我的家人,亲属在一起,他们给我真诚的帮助,他们一直都支持和帮助我.我承认大部分照片都是我拍摄的,但是这些照片是非常隐私的,我从来没有想把这些照片向人展示,这些照片是非法的,是从我这里偷窃的.同时,也没有我的同意就流传出去,毫无疑问,那些获取这些照片的人在网上是一种恶意的传播,这个事件已经恶化到使整个受到印象,从这方面来讲我非常的遗憾.
我现在想道歉,向所有的人为他们所受到的伤害而道歉,我同时向所有的相关的女士和他们的亲属,为他们受到的任何的伤害进行道歉,我很抱歉,同时我也想向我的父母道歉,因为我为他们带来了伤痛.最重要的是,我想向所有香港人民道歉,我向你们诚恳的道歉,毫无保留,衷心的向你们道歉.
我知道香港很多年轻人都崇拜这个社会的偶像,在这方面我没有成为一个榜样,但是,我希望这个事件能够教育每一个人,尤其是我们社会的年轻人,我想我所做的并不是你们学习的榜样,在我离开的这段时间,我做出了很重要的决定,我将全心的履行我所有的承诺,在这个之后,我将完全的退出香港的娱乐圈,我做出这样的决定是想给自己一个教训,来治愈自己的伤口和自己的灵魂,我将用一些时间来做慈善工作.
我一直在帮助警方从照片流传出来之后就一直在协助他在记者会之后,我有责任来帮助他们进行调查,我也希望这个案件能够很快的结束,我想每一个人都这样希望能够尽快的结束,我想利用这个机会来谢谢警方,谢谢他们在这个案件中的辛勤劳动,谢谢!
我相信,每个人的当务之急,也包括我个人是来停止所有的伤痛,不让这个事件,我们应该保护所有的无辜人和年轻人不受这个事件的伤害,从这方面来讲,我要求我的律师在法律允许的范围内,来尽最大的可能帮助这个事件的受害者,我相信,我开记者会的时候,我的律师建议我发放新闻稿.
最后,我想谢谢今天各位在现场来听我的解释,我也想再次的道歉,向所有受事件影响的女士,还有他们的亲属,还包括我的家属,以及所有香港,还有整个社会的人进行道歉.
英文道歉信 篇3
Dear Kate:
Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer.
However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
亲爱的凯特:
对不起为我的长延迟回到你鲁宾逊漂流记,我以极大的兴趣阅读。
我已经读完了这本书,正要返回它,我的表弟来见我。从来没有看过这本书,她非常感兴趣,我必须保留它了。
然而,我希望针对提供的额外的喜悦从而你的书,你会忽略我的疏忽没能提前返回。
再次感谢你的贷款。
谨致问候,
英文道歉信 篇4
Dear customer,
Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.
I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.
I'm really sorry that I didn't check with you before making such incomsiderate arrangement .All I can say is that it won't happen again. Sincerely,
英文道歉信 篇5
Letter of Apology
Ⅰ. Sample Study
Sample I
Dear Susan,
I’m very sorry that I was out when you came to see me yesterday evening. I’m afraid I’d gone to the pub with some friends and didn’t get back until 12 o’clock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life!
Anyway, I will call on you at 10 o’clock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned? I’ll show you some of the places of interest that you may not have seen.
Please let me know if you will be available on Saturday morning.
Best wishes
Chen Cheng
Sample II
Dear Mary,
I’m very sorry for not having replied to your July 6th letter sooner. When your letter arrived, I was in Beijing. As my secretary couldn’t forward it to me, it has been lying on my desk until I got back.
Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.
Look forward to catching up and once again apologize for the delay.
Sincerely,
Tom
